Users not receiveing the bitbucket invitation email.

Question

Hi,

I tried adding users to the Bitbucket users list. I received a notification saying the invites were sent, but none of the users received the invitation email. I attempted to resend the invites, but that didn’t work either.

Then, I removed the users and tried to add them again. However, I'm now getting an error that says: "Remove or restore access for suspended users, then try again."

I’ve already removed the users, so I’m not sure why this error is appearing. Could you please help me resolve both issues?

Thank you in advance!

Pramila Sadashivan · Answer

Hi Ben,

Thank you for your reply. Just to confirm, our timezone is AEST (Australian Eastern Standard Time).

Thanks,

Prami

Benjamin Pellaers · Answer

Hi @Pramila Sadashivan

This is not something that can be resolved in a public forum such as community. May you please let me know your timezone so that I may raise a ticket on your behalf with our support team in your region?

Cheers!

- Ben (Bitbucket Cloud Support)