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Unable to receive recovery email

Masroor Aijaz
Masroor Aijaz
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February 12, 2024

Hi, I've been trying to reset my BitBucket account, but unable to receive recovery email. Could you please check if my email is on the suppression list?

 

Regards!

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Nikola Perisic
Nikola Perisic
Community Champion
February 12, 2024

Welcome to the community @Masroor Aijaz 

Usually, this issue happens when your email is on the supression list from the Atlassian side.

Reference: https://community.atlassian.com/t5/Jira-Software-questions/not-receiving-Recovery-link/qaq-p/2229824

and

https://community.atlassian.com/t5/Halp-questions/Recovery-link-never-arrives/qaq-p/2470968

I will tag Atlassian on this issue for higher visibility, if this is an urgent issue, you can raise a support ticket for Atlassian:

https://support.atlassian.com/contact/#/

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