I am unable to login to my Bitbucket account and continue to get the same error: "We couldn’t log you in" after many attempts. What I've tried: * Disabling browser extensions * Using a different browser * Using incognito * Using a completely different PC * Using my phone with a different internet connection I believe this means something is wrong with the account itself. Can someone review and see if they help me?

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Unable to login to Bitbucket

Brandon Barnes_iugv75

I am unable to login to my Bitbucket account and continue to get the same error: "We couldn’t log you in" after many attempts.

What I've tried:

Disabling browser extensions
Using a different browser
Using incognito
Using a completely different PC
Using my phone with a different internet connection

I believe this means something is wrong with the account itself. Can someone review and see if they help me?

Accepted answers

Theodora Boudale

Hi Brandon and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which I believe is the reason for the error you saw.

I reactivated your account. Could you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

All comments

Pramodh M_q3eilr

Hi @Brandon Barnes

Welcome to the Community!

Have you tried logging into Bitbucket using OAuth?

Additionally, please try resetting your password and check if that resolves the issue.

Brandon Barnes_iugv75

Unfortunately this did not help and both methods still gave me the "We couldn’t log you in" error page.

Theodora Boudale

Hi Brandon and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which I believe is the reason for the error you saw.

I reactivated your account. Could you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

Brandon Barnes_iugv75

This fixed it - thanks Theodora!

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