Unable to login into Bitbucket after a loss of 2FA and recovery code.

Question

I am unable to log in with my company email ID because the two-factor authentication (2FA) account was deleted from my authentication app, and I have also lost the recovery codes.

I tried logging in using my email and password, but I am getting stuck at the verification code or emergency recovery key screen. Also I don't see any Forgot code option here as well.

Is there any way I can reset my 2FA or retrieve my recovery codes? Please let me know.

Ben_huvofy · Answer

G'day!

Welcome to the Bitbucket Cloud community :)

You will need to follow this documentation below for exact steps on resetting MFA at both the Atlassian and Bitbucket Cloud levels - as you could be blocked at either layer without the recovery codes:

* https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

I hope this helps. If you still encounter difficulties - please raise a support ticket with our support team using your company email/company workspaceID (assuming this is a paid workspace):

* https://support.atlassian.com/contact/

Cheers!

- Ben (Bitbucket Cloud Support)