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Unable to log in to bitbucket

James Johnstone_kmjrrb

Getting the following error message

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Have tried Firefox and Edge on Windows, and Firefox and Safari on Mac. Tried normal and incognito for each. Same error every time.

Tried deleting cache/cookies. Disabling all addons. Nothing seems to make a difference.

Accepted answers

G'day, @James Johnstone and welcome to the community!

It looks like your account was inactive, so I have reactivated it, which should unblock you from logging in.

Could you try to log in again and let me know how it goes?

Cheers,
Syahrul

All comments

G'day, @James Johnstone and welcome to the community!

It looks like your account was inactive, so I have reactivated it, which should unblock you from logging in.

Could you try to log in again and let me know how it goes?

Cheers,
Syahrul

James Johnstone_kmjrrb

Yep, that looks like it did the trick.

Thanks Syahrul

So much time wasted by all searching for a solution.

Please vote to have them provide a better error message:

https://jira.atlassian.com/browse/BCLOUD-22664

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