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Unable to access the repository due to 2FA issues

brayan_esteves93
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June 12, 2025

I'm currently unable to access the repository because I'm experiencing issues with the two-factor authentication (2FA) process. Although I successfully scanned the QR code and received the 6-digit codes from my authenticator app, the system keeps displaying an error when I try to use them. I've double-checked the codes and even tried resyncing the app, but the issue persists. I would appreciate your assistance in resolving this so I can regain access to the repository as soon as possible.

supervizeai.atlassian.net

 

 

Captura de pantalla 2025-06-12 133122.png

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Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2025

G'day, @brayan_esteves93 

Welcome to the community!

Please check our guide below and follow it to reset your account's 2-factor authentication

How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account 

Let me know how it goes

Regards,
Syahrul

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