Unable to Complete Two-Step Verification for Bitbucket

Question

Hi,

I’m currently able to log in to my Atlassian account, but I’m unable to complete the two-step verification process for Bitbucket. It seems to block me after entering the correct credentials.

Could you please help me resolve this issue or advise on the next steps to regain access?

Thank you for your support.

Best regards,

David Yu

David Yu_6hqg7k · Answer

Thanks for the follow-up. It’s already resolved — I received the email after 24 hours and was able to reset 2SV successfully.

Appreciate your help!

Syahrul · Answer

G'day, @David Yu

Welcome to the community!

You need to follow our guide below to reset your 2SV, where we will send you a one-time login link to help you reset your 2SV.

How to Disable/Reset 2FA on Bitbucket Cloud and Atlassian Account

Let me know how it goes.

Regards,
Syahrul