Not receiving MFA code

[Thomas Uvyn]

Hi, 

I'm trying to log in to my account, but I'm not receiving any MFA emails. Going through the other questions here it looks like the email address might be on a suppression list.

I'm currently logged into another account since I can't ask a question without being logged in. Assuming staff can see my current email address, the email with issues uses the same name, but with @smartmat.be as domain.

Any help would be greatly appreciated.

[Shwetha Suvarna]

Hey Thomas,

Welcome to Community...

We observe that the Invitation emails are delivered to the organisation's Mail server.
Could you please check the steps below to receive Emails from BitBucket:

• Check your Spam box for Emails from noreply@am.atlassian.com or noreply+XXXXX@id.atlassian.net and move them to the Inbox Folder.
• Reach out to the mail server team to check if the domain noreply@am.atlassian.com or noreply+XXXXXX@id.atlassian.net is blocked for the organisation

I hope this helps.

Best Regards
Shwetha Suvarna