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Not receiving MFA code

Thomas Uvyn

Hi,

I'm trying to log in to my account, but I'm not receiving any MFA emails. Going through the other questions here it looks like the email address might be on a suppression list.

I'm currently logged into another account since I can't ask a question without being logged in. Assuming staff can see my current email address, the email with issues uses the same name, but with @smartmat.be as domain.

Any help would be greatly appreciated.

Accepted answers

Ricardo N

Hey Thomas,

I've reviewed the logs for "*smartmat.be" and could confirm two emails recently delivered to your Mail server.

As mentioned by Shwetha, it seems that something at your end that would be holding these emails and not delivering them to you.

At this point, I recommend contacting the team responsible for the Mail server and checking why these emails are not being delivered.

Or as recommended by Shwetha:

------------------------------------------------------------------------------------------------------------------------------------------------

Check your Spam box for Emails from noreply@am.atlassian.com or noreply+XXXXX@id.atlassian.net and move them to the Inbox Folder;
Reach out to the mail server team to check if the domain noreply@am.atlassian.com or noreply+XXXXXX@id.atlassian.net is blocked for the organisation;
------------------------------------------------------------------------------------------------------------------------------------------------

Please let me know your findings.

Best Regards,
Ricardo

All comments

Shwetha Suvarna

Hey Thomas,

Welcome to Community...

We observe that the Invitation emails are delivered to the organisation's Mail server.
Could you please check the steps below to receive Emails from BitBucket:

Check your Spam box for Emails from noreply@am.atlassian.com or noreply+XXXXX@id.atlassian.net and move them to the Inbox Folder.
Reach out to the mail server team to check if the domain noreply@am.atlassian.com or noreply+XXXXXX@id.atlassian.net is blocked for the organisation

I hope this helps.

Best Regards
Shwetha Suvarna

Thomas Uvyn

Hi Shwetha,

Thank you for the reply, and apologies for the late answer.

We have whitelisted the given domains, but unfortunately I'm still not receiving the MFA emails.

Can you confirm you checked the `@smartmat.be` domain?

Kind regards,

Thomas.

Ricardo N

Hey Thomas,

I've reviewed the logs for "*smartmat.be" and could confirm two emails recently delivered to your Mail server.

As mentioned by Shwetha, it seems that something at your end that would be holding these emails and not delivering them to you.

At this point, I recommend contacting the team responsible for the Mail server and checking why these emails are not being delivered.

Or as recommended by Shwetha:

------------------------------------------------------------------------------------------------------------------------------------------------

Please let me know your findings.

Best Regards,
Ricardo

Thomas Uvyn

Hi Ricardo,

Thank you for double checking it! I'll take it up internally again.

Best regards,
Thomas.

Prasad Bonthu

@Ricardo N @Shwetha Suvarna

We are also facing issues with email delivery in our organization (dcsecosystem). Emails are being received, but with significant delays — sometimes up to 30 minutes before reaching the inbox.

When I checked with my team in India, no delays were observed. However, colleagues in Belgium are experiencing this issue consistently.

Are there any known issues or suggestions on how to address this?

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