I don't get 2FA for Bitbucket

[caio.foleto]

good afternoon.

I need to reset Bitbucket 2FA because I changed my phone.

When I request a 2FA reset I receive the email after 24 hours, but the reset only occurs for the Atlassian account, when I log into Bitbucket another 2FA is requested.

I need to access it urgently because it impacts my work. Can you help me?

[Ben]

Hi @caio.foleto 

2FA can be enabled at both the Atlassian Account level, and the Bitbucket Cloud level - so there's a chance you needed to reset both and this is why you needed to repeat the process twice, we have an article on this below:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

May I know if you have been able to access your bitbucket account yet?

Cheers!

- Ben (Bitbucket Cloud Support)