Can't find billing dashboard

[swimwithfishes]

Hi, I need to change my default payment method, but cannot fnd the billing dashboard to do this.

Am unsure if this is the correct forum to do this but am slightly at a loss to find this dashboard. I am logged in with the admin account.

These links return errors:

https://my.atlassian.com/billing/paidorders

https://my.atlassian.com/

Many thanks.

[Theodora Boudale]

Hi @swimwithfishes,

Does your question concern Bitbucket Cloud? I can see in our system that there is a Bitbucket Cloud account with the same email as your community account and that this account is an admin of Bitbucket workspace on a paid billing plan.

For Bitbucket Cloud, you can do the following:

1. Log in to https://bitbucket.org/.
2. Select your avatar (top right corner) > All workspaces. You will see a list of all workspaces your account has access to.
3. Select the workspace on the paid billing plan.
4. Select the cog at the top right corner of the page (next to your avatar) > Workspace settings.
5. Select Plan details from the left sidebar.

On this page, you'll be able to change the credit card on file.

Please feel free to reach out if you have any questions!

Kind regards,
Theodora

[Sushant Verma]

Hi @swimwithfishes 

Welcome to the community!

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Billing and you’ll see a billing preview of all your products and apps.

3. Select Manage subscriptions for any one of the products and go to Billing details.

4. Select the Edit icon in the Billing details area.

5. Select the Edit icon in the Payment method area.

6. Choose a payment method from the available options.

7. Add the required details and select Save.

You can also follow : https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

Regards,
Sushant Verma

[swimwithfishes]

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[Costis Papadopoulos]

Hi

I am in the billing-preview section and I do not see the sidebar where I can edit my payment profiles.

Also, in the link that I was sent through email to update my payment method, I get an error.

Is it because I am linked to more than one tlassian accounts?

It is very important to resolve this...

Thank you

Costis

[Theodora Boudale]

Hi Costis,

This question concerns Bitbucket Cloud and I don't see a Bitbucket Cloud account with your email address.

I see that you have created a support ticket with our billing and licensing team. One of my colleagues will contact you via the support ticket.

Kind regards,
Theodora