Can't delete former bitbucket owner / admin user, JSON error

[Massimiliano Bariola]

My bitbucket has 6 users and I ama tryng to delete the previous owner / admin of it, as they left our company.

When trying to remove it, I get an error popup in the lower left of the screenindicating an invalid JSON error, and the user is not removed..

As I cannot create new private repos with 6 users, this is rather urgent. I was not able to find a setting by which I can selectively add a subset of those 5 users to the repo.

Any help is appreciated, attached the screenshot of the error

  

[Theodora Boudale]

Hi Massimiliano,

The reason why you cannot remove this user is that this workspace is the user's personal workspace. Up until several months ago, when someone created a Bitbucket Cloud account, Bitbucket would automatically create a workspace for their user. That was a user's personal workspace. We have since changed this functionality and now Bitbucket doesn't automatically create a personal workspace when someone creates a new account. However, the personal workspaces before this change was introduced still remain.

I'm afraid that it is not possible to remove a user from their own personal workspace and this user will automatically gain access to all repos created under the workspace. If you have admin access to the repos, what you can do is create a new workspace, transfer all the repositories from the existing workspace to the new one, and set up user access there. You can check the following documentation on how to transfer repos:

• https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/

Please feel free to reach out if you have any questions.

Kind regards,
Theodora