Account Access Recovery

Nandni Hirani
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March 10, 2025

 

 

I'm reaching out to request assistance with accessing my Bitbucket account. I used to log in with a Microsoft account under an old name, but I've since updated my name and no longer have access to the old Microsoft account email address.

Unfortunately, when attempting to log in, I’m being asked for a verification code that is sent to the old Microsoft account. As I don’t have access to that account anymore, I’m unable to retrieve the required code to verify my identity.

The account I’m trying to access includes repositories that are crucial for my work.

I would greatly appreciate your guidance on recovering access to my account. Please let me know if there are any additional steps I can take or further information you require to assist with this process.

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