Dear all,I would like to know if there is any discussion/forum about automate picking up a specific form when combination of values (from custom field values) are selected.Thank you.PN
Hi @Prasitsak Noensuwan , what do you mean by "picking up" a form. Can you elaborate on your use case?
Hi @Jack Brickey ,Thank you for your reply, what I actually need is when creating a Service Requests and there will be options of mandatory information (radio buttons) that user will need to select and when that combination information is selected, then the specific form (for the specific support group) that is met the condition will be showing for gather additional information that will be useful for the request.
Hi @Prasitsak Noensuwan
Welcome to the community.
On your reply to the comment by @Jack Brickey , no this is not an option.
Option you do have os the raise a request based on these options and then by use of an automation rule attach the right form that needs to be filled.
As Marc mentioned that is not possible.
Thank you very much @Jack Brickey , @Marc -Devoteam-
Please accept my answer as a solution, if my answer helped to solve your request.
This will help other community member trying to solve the same.
Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.
Thanks, and kind regards,Bill
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