Auto assign tickets based on time slots

[Ralston Africa]

Hi All 

I am trying to figure out a way to automatically assign tickets using specific time slots.. I have played around with a bunch of conditions and it seems there are to many solutions out there. The one that seems to work is the following 

When : Issue gets created > Created before 3pm African Time it gets assigned to user x

That works fine 

However when I try to add another component to the same rule for anything created after 3pm it does not seems to assign the request automatically...

It gets left in the unassigned queue 

For reference - Field > Created > Condition is before > Specific time 3:00 pm - works fine 

                      - Filed > Created > Condition is after > Specific time 3:00 pm - does not work

Am i missing something?

Ralston

[Marcus Jones]

Hi @Ralston Africa ,

Looks like there are a couple other threads that have already solved this problem. Take a look and let us know if it is/isn't helpful!

- Solved: Assigning round robin according to the hour of the... (atlassian.com)

- Solved: Assigning tickets depending of the hour of the day (atlassian.com)