Introducing Voice to Ticket for Jira — Turn Phone Calls into JSM Tickets Automatically

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ired of agents manually logging phone calls into Jira Service Management? Voice to Ticket for Jira automates the entire process.

How it works:

1. A customer calls your Twilio support number

2. They describe their issue after the greeting

3. AI (OpenAI Whisper + GPT) transcribes and analyzes the call

4. A fully-formed JSM request is created — with summary, description, recording attached, and metadata

5. The caller gets an SMS confirmation with the ticket number

Key features:

• 🤖 AI-powered request type classification

• 🌍 9 languages supported

• 📞 Caller phone number captured on the issue

• 🎙️ Full call recording attached

• 📱 SMS confirmation sent to callers

• 🔒 All API keys encrypted and stored securely

Perfect for field teams, non-tech-savvy customers, or anyone who prefers calling over typing.

https://marketplace.atlassian.com/apps/3939463879/voice-to-ticket-for-jira