We have a Client Portal that we simplified the workflows (open/in progress/on-hold/pending/resolved) for 4 Primay Requests/Issues. We also created a second and seperate Internal Portal to be used by our internal support team.
Depending on the 4 types of requests from client, the team determines that internally we need more resolution so we convert each of the 4 requests and assign 1 of 8 possible internal issues with more detailed workflows. We select the internal issue by having a customer drop down field.
We need to have the client only see the issue status tracking associated with the 4 simple workflows while our team needs to access and use the 8 more detailed workflows. I was trying to use the custom field to allow internal selection of the 8 workflows.
I installed JSU Automation Suite for Jira Workflows but are unable to do what I need to do. Any help to come up with a solution is greatly appreciated.
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