can't log in

[Liam Tobin]

My Colleague can't log into trello, she can't use her phone to log in and she doesn't have her 24 Character emergency recovery key.

How can she log back in to her account, what can she do to resolve it?

All the best, 

Liam 

[Austin]

@Liam Tobin Please use these steps to get a recovery email to replace the 2FA codes:

1. Enter your email address and password
2. When the screen asks for a verification code select: Can't use your phone?
3. On the recovery code screen select: Can't find your recovery key?
4. Select: Send recovery email.

Here's a video with these steps

After 24 hours we'll send an email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Make sure you are available to check your inbox in 24 hours. The link in the email will expire if not used in time.  

Please let us know if there are any issues accessing the account using this process.

[vikram]

Hi @Liam Tobin 

The best way is to contact atlassian support from below url and raise a ticket, as they can only resolve your issue by provide proofs that the account belongs to you.

 https://support.atlassian.com/contact/#/

vikram P

[vikram]

and @Liam Tobin Welcome to Atlassian Community.