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Unable to self-join team from linked Slack

This page (https://trello.com/en-US/guide/team-administration) seems to indicate that if you have linked a Slack team you should be able to self-join a Trello team.  The section called "Be a Slack(er)" has the details.

Additionally, there is a tip that says:

> #TrelloTips: Business Class team admins can choose whether any member of a linked Slack team can join the team or if Slack team members should only be invited manually.

The current configuration for my team is: "Slack team members can self-join this Trello team." which implies that I need Business Class if I want to disable that functionality.

However, self-joining does not seem to work.  How do I figure out what's wrong.

I responded to this previous question: https://community.atlassian.com/t5/Trello-questions/Trello-Slack-integration-self-join/qaq-p/1003101 but it's marked as answered so I'm not sure that it will get looked at thus the repost.

2 answers

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Answer accepted

Enabling self-join from a connected Slack team is ONLY available to Business Class users.  The wording on the settings page and the documentation makes this very vague. 

0 votes
Teddy Atlassian Team Apr 18, 2019

Hey Ben!

 

Can you please reach out to our support team directly at https://trello.com/contact? We'd be glad to help you troubleshoot!

Just sent a request on over!

Hi Ben,

did you solve the issue about "self-join team from linked Slack"? I would appreciate some help.

It's only supported for Business Class users.  If you're a Business Class user and still having a problem, you'll probably have to get in touch with support.

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