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How to proceed with cancellation requested but not carried out?

I cancelled Power-Up Dashio last year and again my card was charged. Last year, I had to contact my bank to have the payment blocked. Unfortunately they charged me again and dashio support does not give any satisfaction or consideration to the customer.
I want to resolve this peacefully and in the best way.
How can we proceed?

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 19, 2023
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