How can I access my account which is linked to previous job and they are unable to activate my email

madele van dyk January 2, 2025

Hi, my account is linked to my old email with my previous job - they are not able to unlock or activate my email account. How can I access my account? 

if anyone can help that will be really appreciated. 

Many thanks, 

Maddie

1 answer

1 vote
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 2, 2025

Hi @madele van dyk and welcome to the community,

I'm not sure you could do that, and your only option could be Atlassian's support. But what exactly you want to do with your old account, which is associated with an email from another company?

madele van dyk January 3, 2025

Hi Alex, 

I need to access my account with my content in it. My content in there has nothing to do with the company who owns my email. Ideally I would change the email to my new email but I cannot do that as I cannot get in. I know the email and password but when I try to log in, it takes me to the company portal. Had I known this I would have never used the company email. I wonder if there is a platform i can login which does not take me to the company portal? 

thank you for any advice

Maddie

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2025

I see. This is unfortunate because you had to already transfer (where applicable) the content you wanted to another atlassian account with a personal email. Usually, content created with a company's email address, belongs to the company (but this is a legal thing to be honest). 

Have you try loggin in at id.atlassian.com with your old account? Is the account managed by your company within the atlassian ecosystem or not?

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