Formatting Email Requests

[Martin McGovern]

I want to enable Email Requests to Jira Service Desk

Is there a template that I can create for the users to submit an email referencing the fields we use on our customer portal?

Summary, Description, IDs, etc

And can it handle attachments, screenshots?

Thanks

Martin

[Brittany Joiner]

@Martin McGovern is this a Jira question? You're in the Trello section of the community so you might find an answer fast in the Jira section!