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Formatting Email Requests

I want to enable Email Requests to Jira Service Desk

Is there a template that I can create for the users to submit an email referencing the fields we use on our customer portal?

Summary, Description, IDs, etc

And can it handle attachments, screenshots?

Thanks

 

Martin

1 answer

0 votes
Brittany Joiner Community Leader Oct 13, 2021

@Martin McGovern is this a Jira question? You're in the Trello section of the community so you might find an answer fast in the Jira section!

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