Formatting Email Requests

Question

I want to enable Email Requests to Jira Service Desk

Is there a template that I can create for the users to submit an email referencing the fields we use on our customer portal?

Summary, Description, IDs, etc

And can it handle attachments, screenshots?

Thanks

Martin

Brittany Joiner · Answer

@Martin McGovern is this a Jira question? You're in the Trello section of the community so you might find an answer fast in the Jira section!