Error Hour

Matthieu Pédurthe
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July 25, 2024

Hi,

Whan I want to put an reminder with a date and an hour, this last stay on the moment, and Trello refuses that I put an hour.

For example, we're not de 25/07, it's 09:32. I want a reminder on a card for 10:00 AM, but it's always come back to 09:32

1 answer

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Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 28, 2024

Hi Matthieu,

Can you share a screenshot of where you're setting the due date reminder, without the date? 

Also, where are you receiving the due date notifications? If this on Trello mobile app, this is how you can set due date reminder: 
https://support.atlassian.com/trello/docs/mobile-due-date-reminders/ 

Are you getting notified on your desktop browser or on your email? Regardless, where it is, can you check if your device time is manually adjusted so it is ahead by almost half an hour. I have a guess that it could be why you are getting notified at 9:32, 30 minutes ahead of 10 AM? 

I hope this helps, but let us know if you have any questions!
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