Email notifications

David Stevenson
I'm New Here
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November 9, 2024

Not receiving email notifications when there is activity on the board

2 answers

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 11, 2024

Hello, David

Welcome to the community.

I checked your email on our system and there are no blocks, so we can discard this being an issue. Let's check some steps

1- Are you a watcher on the list/board that you want to receive the notification? You can check the detailed instructions on the link below

https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/

2-  Could you please check your settings? Specifically, verify if the "Due Date" reminder setting has been inadvertently set to "None" or something similar, which would prevent notifications from being triggered. Unfortunately, we cannot see these settings on our end, and without the ability to impersonate your account, we cannot confirm this ourselves.

For more information, you can refer to the following link: Receiving Trello Notifications.


Kind Regards
Alisson
Trello Team

0 votes
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2024

Hi @David Stevenson ,

You can try to check whether the trigger frequency of email notifications in your personal settings is in line with your expectations.

https://support.atlassian.com/trello/docs/receiving-trello-notifications/

David Stevenson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 10, 2024

I was getting the notifications and they just stopped for whatever reason. 

 

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