Does the desktop app not work on Mac?

Alexys Cran
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October 31, 2024

Whenever I try to install the Trello app on my iMac, the app just opens and looks like this and I can't do anything:

 

Screen Shot 2024-10-31 at 7.14.13 AM.png

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 1, 2024

Hello, Alexys

Welcome to the community.

It appears you're facing a known bug related to the MacOS Update, which is associated with GPU Acceleration.

To resolve this, we recommend you try running the application by disabling the GPU Acceleration as a workaround. You can do that by opening your Trello, clicking on the "Help" button, and then disabling the Hardware acceleration there:

Screenshot 2024-10-17 at 2.34.16 PM_2024-10-17T17:34:57.454Z.png

After disabling, please close your App and try to open it again.

For now, we're tracking this problem in the following bug report: https://jira.atlassian.com/browse/TRELLO-620. I would also encourage you to visit that bug, log in with your Atlassian account, and click Start watching this issue on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email. 

Kind Regards
Alisson
Trello Team

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