how the colour of a api call changes in status page when a call fails?

[Bulusu Venkatesh]

I have failed my api call for more than 2 hours and observed that the colour of the status bar changed after a particular time.

(1min-20mins)--Light Green

(20min-35min)--Yellow

(after35min-57min)--Orange

(after58min)--Red

1. Is my above observation correct, for continuous fail state call?

2. Is the duration of time between each colour change is same if the call is on the continuous warning state for more than 2 hours?

[Robert · Accepted solution]

Hi @Bulusu Venkatesh !

This section of our documentation should be helpful here: 

https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/#Determining-the-color-of-a-given-day

Specifically, here are the guidelines for color changes:

• From 1-20 minutes, the color of the day moves increasingly toward until it is fully yellow

• From 20-40 minutes, the color of the day moves increasingly toward until it is fully orange

• From 40-60 minutes, the color of the days moves increasingly toward until it is fully red. Anything over 60 minutes of downtime is also fully red

[Shreshth Kaushik]

Are these time frames for color changes fixed? 

[Egor]

Hey @Shreshth Kaushik

I'm afraid that these time frames for color are fixed and you cannot modify it. 

I understand it would be awesome to have the possibility to modify the default time frames, so I'll go ahead and open a new feature request for that. Thanks a lot for bringing this up to us :) 

Best Regards,

Egor

[Chinar Goel]

Hi Egor, please share by when this new feature will get deployed. At samsung, we've also requirement of customizing statuspage bar color coding.

[Shivam Naik]

Hi @Chinar Goel ,

Feature Request typically do not have ETAs attached to them due to the way Engineering completes tasks in their backlog, however, if this is something that is added to production, customers would receive notice of the update as a new feature in the product.

In regards to changing the color of aspects of the Statuspage, the Your Page> Colors section would allow you to alter those colors:

Please let us know if you have any follow up questions!