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Google Analytics tracking not working

What might be the cause as we see no data while we have confirmed that the tracking code is correct.

 

There's one part that Atlassians own articles don't cover, which is "STREAM URL" in GA. We've tested with both statuspage URL (ending at .statuspage.io) and with the custom domain that we have set for the page.

 

No errors appearing on GA, but no data either...

1 answer

1 vote

Hi Jouni,

Currently, the Google Analytics integration with Statuspage is only configured to work with Universal Analytics (UA-XXXXXXXXX-X), but not GA4, which supports Data streams.

You may be able to integrate GA4 using the Custom HTML header option.

Check. Thank you John!

Like John M likes this

Is there any way to use GA4 without the Custom HTML option? That requires a paid plan.

John M Atlassian Team Aug 22, 2022

Hi Adrian - I'm afraid, currently there is not. 

Got it, thanks John. Do you know if there are plans to support GA4 before UA is shut down in 2023?

John M Atlassian Team Aug 23, 2022

I would expect so, but let me check with our development team to be sure. I will update this thread again once I have a response from them.

Like Adrian likes this
John M Atlassian Team Aug 24, 2022

We do, in fact, have a feature request in our system for this - I'm guessing it will be released at some point before Google removes UA as an option but I don't have an exact date. 

Wonderful, thanks John!

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