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Automation emails - customizing UP & DOWN

Anand S I'm New Here May 17, 2022

Hi ,


I am using a monitoring system that does not include these words in their alert email subject lines or can't be configured to do so !


Could you please help me on this .. My system generates FIRING & RESOLVED status [ Using Grafana ]



Anand S


1 answer

0 votes
John M Atlassian Team May 17, 2022

Hi @Anand S ,

If your tool can't be configured to use the "UP" and "DOWN" keywords, you would need to send the emails to a 3rd party first, where the subject can be modified and then sent to Statuspage. One example of a tool that could work is Zapier, which allows you to send and receive emails based on conditions and modify the content. 

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