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can not log in while installation

On my PC via browser I successfully can log in to myatlassian. But when I try to install source tree (SourceTreeSetup-2.4.8.0.exe) it hangs on after password insert.

I cannot log in via Google because of restriction.

I use windows 10. Any ideas?

loginhangs.png

1 answer

0 votes
minnsey Atlassian Team Mar 20, 2018

Hi

Sourcetree relies on a WPF component that uses IE to render that window. Please make sure you can login to myatlassian using Internet Explorer. You may find you need to adjust some of the IE settings.

To every one, try "Reset your Internet Explorer Settings" in IE internet option advanced tab, also check "Delete personal settings"

this helps:

https://community.atlassian.com/t5/Sourcetree-questions/Installation-of-SourceTree-cannot-be-completed-because-of/qaq-p/621375

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