Unable to add Account , getting authentication failed error

Senthil Kumar M
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January 4, 2023

Unable to add Account , getting authentication failed error. I was trying to add Accounts(Tools->Options->Authentication->Add Account

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2023

Hey Senthil,

I understand that you are having issues with adding an account (I am assuming with Sourcetree based on what you have mentioned).

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:
https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity


We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:
https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968

Cheers!

- Ben (Bitbucket Cloud Support)

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