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SourceTree setup does not start

When starting the SourceTree setup a small window is opening and closing again after less than a second. Although I am not able to go through the setup I get a 55Mb folder at AppData\Local\SourceTree including a SourceTree.exe . When opening this one nothing is happening. Both .exe files won't do something else when run as admin. I have already tried uninstalling, deleting the app data folders, restarting my computer, restarting the setup. Nothing happens. Hope that someone knows a way to fix this.

1 answer

0 votes
Ana Retamal Atlassian Team Oct 30, 2017

Hi Jan, can you check the log and see if there's any error? You can also paste it here for us to take a look ;)

Please let us know also which version of Sourcetree are you using.

Cheers!

Ana

Thanks for your response.

I was trying to install the version 2.3.1.0, which was the one I downloaded from the main page of the SourceTree website.

I would love to share a log, but I don't know where to find it. There are several files called log4net at AppData\Local\SourceTree\app-2.3.1\ , but I believe that is not what you mean.

As I mentioned before I am not able to install it, so the AppData\Local\SourceTree\ folder is the only thing I have besides the installer and a desktop link to the SourceTree.exe in that folder, which won't open, even as admin.

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