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SourceTree 2.3.1.0 fails to start on Windows 10 Edited

I've tried uninstalling, deleting all folders in AppData\Local\Atlassian\ & AppData\Local\SourceTree* and reinstalling.

 

Here's the error:

 

ERROR [2017-09-21 09:52:45,165] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-21 09:52:45,278] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)

2 answers

1 accepted

0 votes
Answer accepted
Mike Corsaro Atlassian Team Sep 25, 2017

Hello! This is a known issue that will be fixed pretty soon. Please see this thread: https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-will-no-longer-start/qaq-p/642054

 

Thanks!

Ana Retamal Atlassian Team Oct 18, 2017

Hi everyone! As an update for this topic, we have just started the progressive rollout of Sourcetree v2.3.5.0 which includes a fix for this issue. You should be prompted to upgrade sometime over the next 14 days or, alternatively, you can download the update directly from https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Have a nice day!

Ana

Thanks for the update Ana! 2.3.5.0 fixed the problem for me.

The download on the main site is still 2.3.1.0 BTW

Also tried deleting TEMP folder and rebooting.

Running Windows 10 Version 1703 (Build 15063)

I had this exact same issue with the exact same exception.  I had to go back to version 2.1.2.5 after uninstalling and clearing out all of the AppData folders.

The latest update has corrupted the user.config file:

 

ERROR [2017-10-24 11:12:04,950] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\Your Name\AppData\Local\Atlassian\SourceTree.exe_Url_m4ivkf15eougxqtrrllkpk35k320qcmm\2.3.1.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()

 

Basically about 12 lines down in the user.config file the config ends with a row of nulls.

I fixed this by copying the contents of a user.config file from a previous version and replacing it.

Atlassian do you do any QA before you drop a release, like the time the popup modal test was rolled out as an option in the view menu and it would display 50 test popups?

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