required security token

When adding a new page a user is getting this message and I wonder if we dont have a time-out somewhere not set correctly??

"Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page."

3 answers

1 accepted

3 votes
Accepted answer

Hi Patrick,

Can you start by asking that user to either flush their browser caches or try with a different browser because most likely this will be browser related. However, I also found this bug report related to the Confluence Linking plugin that appears to have exactly the same symptoms you are describing but I would expect this would affect all users:

If neither of these solutions resolve your issue then please open a ticket with Support, remembering to include a copy of your logs, and we will investigate this issue to see if we can find more pointers to what might be causing this behaviour.

All the best,

I guess if you try increasing the timeout value to 180, then restart the instance may work.

We have the same problem only over VPN. I did increase the timeout with no positive impact.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

115 views 3 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you