required security token

When adding a new page a user is getting this message and I wonder if we dont have a time-out somewhere not set correctly??

"Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page."

3 answers

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Accepted Answer
3 votes

Hi Patrick,

Can you start by asking that user to either flush their browser caches or try with a different browser because most likely this will be browser related. However, I also found this bug report related to the Confluence Linking plugin that appears to have exactly the same symptoms you are describing but I would expect this would affect all users: https://greenhouse.customware.net/jira/browse/LINK-214

If neither of these solutions resolve your issue then please open a ticket with Support, remembering to include a copy of your logs, and we will investigate this issue to see if we can find more pointers to what might be causing this behaviour.

All the best,
John

I guess if you try increasing the timeout value to 180, then restart the instance may work.

https://confluence.atlassian.com/display/CONFKB/Adjust+the+Session+Timeout+for+Confluence

We have the same problem only over VPN. I did increase the timeout with no positive impact.

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