I want to change a project's workflow scheme. The project has already been in use with its current workflow scheme for about a year, so there are many, many issues in various states. JIRA (wisely) advises to "contact a System Administrator to create an XML backup". Since this is the OnDemand product, who do I contact to make that happen before I proceed?
Yes, but I doubt you'll need it - the backup is more to a) keep a copy of the workflow and b) give you something to refer to if you think you might have damaged it. Even if you completely mangle your workflow, it's generally easier and nicer to fix it and carry on that revert to a backup!
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