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Why won't some Issues show up on the Greenhopper board?

George Carvill

We have a few Issues that don't show up on our boards. We can't figure out why.

The query for the board lists the Issues.

The status of the Issue is in one of the columns.

Other Issues with the same status show up.

We're stumped -- AND we are afraid that users will miss something important.

Accepted answers

dy raffy

Please check the filter you configured for this board. May be you should change the filter.

Raffy.

All comments

Renjith Pillai

Are they sub tasks? If kanban, if the issues have fixversions they won't show up due to the sub query. Are they associated project/issue type for which sprint field is not valid? (in case of scrum)

dy raffy

Please check the filter you configured for this board. May be you should change the filter.

Raffy.

George Carvill

Scrum board. They are not sub-tasks. No fix versions.

They match the project - and we have only one project type.

All of the other Issues in the same status, type, etc., show on the board -- as far as I can see.

George Carvill

The filter is not the problem -- at least the parts of it I can see. If I run the filter and get a list of Issues, my "missing" one is in the list. Just doesn't show on the board.

Renjith Pillai

Re-indexing helped?
Is the resolution still UNRESOLVED for that issue

George Carvill

@Renjith

Reindexing didn't help.

Issue is resolved, yes. But other resolved Issues still show up on the board (as they should.)

George Carvill

Problem turned out to be that the 'Sprint' field never got a value.

unknown

Answers are quite confusing for me. I have the same problem and no idea what the reason is why listed issues friom the dependent filter aren t shown on the greenhopper board using Kanban. I tried to look for any regularities but couldn t find one.

Regards

Wolfgang

Daniel Mendes2

Hi George,

I do have the same issue. I tried tweaking some custom fields to show/hide and different combination of settings for over an hour and I still can't make some of my issue to show in the GH Board (Scrum). I have 51 issues in one project but only 37 show on the board. Tried to find similarities among those tickets that are not showing but nothing outstands.

Could you please tell me how you fixed yours? You mentioned "'Sprint' field never got a value." What does that mean?

Thank you.

George Carvill

Daniel,

In order to be on a Scrum board the Issue has to be in the active sprint that the board represents. You can usually do that by switching the board view to "Plan." There you will probably find your errant Issue in the backlog or in a not-yet-active sprint.

A short cut I have used is to add the 'Sprint' field to the Issue screen, usually at the bottom of the second tab or someplace out of the way where it isn't seen. Then I can open an Issue that IS on the board, note the highest index number in that field, then edit my problem Issue and put that number into the field.

Shadi

I recently had this problem and this is what i found after troubleshooting the issue.

The ticket that did not show up on the board, was a ticket that was closed and then reopened in the previous sprint. eventhough the status was ready for release and should have appeared on the Done column, the ticket had the "completed in previous sprint" status under agile. That is why it did not show up in the current sprint even though it was added to the sprint during the planning session. hope that helps

unknown

I have a similar problem. I have a kanban board and a scrum board based on the same filter (so I can show the whole project lifecycle, as well as just the sprint).

One (just one, as far as I can tell) issue shows up on the kanban board, but not the scrum board, and I can't figure out why. It shows up in the filter in Issue navigator, but it's nowhere on the scrum board (either in the active sprint or the backlog). This issue hasn't previously been closed and re-opened, and I can't see anything odd about it.

I've also re-indexed.

Any ideas what might be causing this?

thanks,

Mark.

Lynn Huang

Same issue here, I can search it via JQL, but cann't find the issue in Scrum board. JIRA 6.1.7 & Agile 6.3.6.1.

Update: after configured the columns with statuses, the issue resolved. That's becasue we create a new status and didn't add it into any columns. At first I think it will only affect the work mode, but indeed it will also affect the plan mode.

Thanks,

Lynn

Benito Picarelli

Hi guys,

Have you checked if the Fix Versions field is clear? If not, please try to clear it and see if the issue starts to show up in the board once more.

HarryH

This can be fixed by a workaround.

Create your board from the project instead of a shared filter, after that, then modify the filter by configuring the board. Replace the project filter by your own customized fiter.

HarryH

You can also check the issuetype table in JIRA database, make sure the issue type has different sequence number. This is possibly the root cause.