One of my users claims that they have to delete and recreate issues when they don't see their sub task controls on the main issue. When I saw their screen shot, I immediately tought that it was a workflow problem. Does this happen to anyone else?
I am no JIRA architect, so please let me know if this is too generic.
How can I dig deeper to find out what's happening?
That sounds wrong, although there is a hard way to do it in the workflow.
I think you need to replicate the behaviour to confirm it, then look at the properties on each status where the sub-task controls are not there.
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