What value does Zephyr for JIRA Enterprise Licensing Provide?

We are looking into upgrading our license of JIRA to an Enterprise license. We also use Zephyr for JIRA. My understanding is that the Zephyr for JIRA licencse must match the JIRA license. Looking at the Marketplace, Zephyr for JIRA pricing is:

500 Users - $6,000

500 Users Enterprise - $8,000

2,000 Users Enterprise - $10,000

From Atlassian, an "Enterprise" license comes with a defined value of 24 x 7 support, Atlassian University ...etc. So, the price differential in adding the "Enterprise" license has a value associated with it.

What is the value that we would get from Zephyr for JIRA by upgrading to the "Enterprise" license? For 500 users the price diferential is $2,000 or an increase of 33%. What would Zephyr be providing us if we were to upgrade?

On the Zephyr for JIRA Marketplace page under "Do you offer enterprise licensing?" it states the following two points.

Choose enterprise pricing if your Atlassian host application is billed for enterprise licenses.

Enterprise pricing includes 24/7 phone and email support, access to training through Atlassian University, and other perks.Learn more.

The first point indicates that the licenses have to match. The second point, the link to "Learn more" goes to Atlassian's Enterprise licensing. Confused on what we would be getting and concerned that by upgrading to JIRA 500 Enterprise, we will be paying more for Zephyr for JIRA, but will not receive any value in return.

Any info is greatly appreciated. Thank you!

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Accepted answer

Hi Chad,

The difference is that Zephyr for JIRA Enterprise offers additional support and services which help ensure an efficient rollout and ongoing use of Zephyr for JIRA. Zephyr for JIRA Enterprise licensing includes:

• Full technical support engagement online, by e-mail or by phone.
• Customized web conference-based training through our Client Services team revolving around setup, configuration, deployment, and best testing practices. Please contact 'ps(at)getzephyr.com' to get more information.

For a full price list on what Zephyr for JIRA costs based on your JIRA level, please check out the following link:

If you have any questions for us on Zephyr for JIRA please feel free to send an email to 'support(at)getzephyr(dot)com'. We can help you with the functionality of the product.

Kind Regards,

Thank you! This is the information that I was looking for. When looking on Marketplace, it would be nice if under the Pricing FAQ > Do you offer Enterprise pricing? there would be a link to the page you provided above. It appears the text and link that are there now all point to Atlassian's Enterprise offerings. Could be a bit more clear.

Thank you again for the follow up! :)

Did you ever get an answer to this? What alternatives to zephyr have you looked at?

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