We have problems when we track the time spent. When we use the "WORK LOG" box, after editing the "worked" hours in its box, it returns a warning message ("error") as it was waiting to complete the description box. Then when we accept this warning, the work log records the hours worked. How can we delete this warning?

5 answers

0 votes
Peter Koczan Atlassian Team Jun 17, 2013

Hi,

Can you check your logs if you can find any additional hints on the cause of the warning message mentioned? <JIRA-HOME>/log/atlassian-jira.log should contain more info at the time the problem happens.

Kind regards,

Peter

Jun 18, 2013 11:20:15 AM com.sun.jersey.spi.inject.Errors processErrorMessages
WARNING: The following warnings have been detected with resource and/or provider classes:
WARNING: A sub-resource method, public javax.ws.rs.core.Response is.origo.jira.plugin.rest.WorklogsResource.addHoursEmpty(javax.servlet.http.HttpServletRequest) throws java.lang.Exception, with URI template, "/", is treated as a resource method

0 votes
Peter Koczan Atlassian Team Jun 17, 2013

Hi,

Do you by any chance have the TEMPO plugin installed? If so what version? The error mentioned seems to be related to: https://tempoplugin.jira.com/browse/JTMPO-209

If your plugin version is earlier than the one indicated in the fix version, can you try updating it?

Kind regards,

Peter

Hi Peter, we are in the last version of TEMPO 7.6.2

Thanks

Hi

I ll pass this on to the Tempo dev team for investigation.

Sverrir Tynes
Tempo support

We will continue the investigation on this post with the tempo tag
https://answers.atlassian.com/questions/181514

/Sverrir

Hi Sverrir, the problem is due to the users which are created under a domain. For instance "company\user". Tempo can't recognize the user inside the domain "company" and that's why Tempo reproduce this error. After the error is accepted, Tempo allows to record the information in its DB.

I have created a bug in our tracker.

https://tempoplugin.jira.com/browse/TT-28

Please follow this issue for all updates

Sverrir Tynes
Tempo

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