Unable to use special characters

When we want to use some special characters for comments or description our JIRA Instance throws error

Special character Ã

Error Message

Error creating issue: org.ofbiz.core.entity.GenericEntityException: while inserting: GenericEntity:Issue summary,Test à status,1 votes,0 assignee,zinsmeik security,null resolutiondate,null type,3 timespent,null id,12234 reporter,zinsmeik project,10005 environment,null created,2013-02-20 12:04:45.073 updated,2013-02-20 12:04:45.073 workflowId,13234 description,test ticket priority,3 timeestimate,null duedate,null timeoriginalestimate,null watches,0 key,CMTEST-35 (SQL Exception while executing the following:INSERT INTO jiraissue (ID, pkey, PROJECT, REPORTER, ASSIGNEE, issuetype, SUMMARY, DESCRIPTION, ENVIRONMENT, PRIORITY, RESOLUTION, issuestatus, CREATED, UPDATED, DUEDATE, RESOLUTIONDATE, VOTES, WATCHES, TIMEORIGINALESTIMATE, TIMEESTIMATE, TIMESPENT, WORKFLOW_ID, SECURITY, FIXFOR, COMPONENT) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: ' xC2 x83' for column 'SUMMARY' at row 1))

Database collation is latin1_swedish_ci

1 answer

1 accepted

hi Klaus.

how was the database set up?

did you followed these instructions?

https://confluence.atlassian.com/display/JIRA/Setting+Up+a+MySQL+Database+on+Linux+for+JIRA

https://confluence.atlassian.com/display/JIRA/Configuring+MySQL+5.1+to+store+non-ASCII+characters

i guess not.

Database collation is latin1_swedish_ci

what should be utf8

can you please run

mysql> show CREATE DATABASE <yourJiraDB>;

also these queries show some info:

mysql> show variables like "character_set_database";
mysql> show variables like "collation_database";

Hi, thanks I need to convert the database to UTF-8.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

72 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you