Unable to create user

[Enayet Khandaker]

How I am a Administrator but I am Unable to create user or group. Please help me on that.

[Nic Brough [Adaptavist]]

You haven't told us what user authtication system you're using (OnDemand's user management, your own Crowd, interal Jira, external LDAP etc), and you haven't told us what you've tried and what doesn't work.

If you can't answer those directly, then the simple question to get started is "What do you get when you try Admin -> User management type options"?

[Tian Boon Kiat]

Hi, I am facing the same issue. I am OnDemand with 10 users license however when I try to do a upgrade on user tier, I receive a message that says that it will be automatically upgrade to match but I can't create anymore due to the button being disabled.