It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Removing User´s comments


I am using JIRA on demand and I need to delete some former employees accounts to open accounts for the new users.

Since the "deactivate" feature is not available in the "on-demand" JIRA version I have been re-assigning issues and changing "reporters" but I couldn t find the way to search by "comment by" so I can remove those comments and then being able to delete the user.

When I try to delete the user the following message keeps appearing:

Cannot delete user. 'giselle' has associations in JIRA that cannot be removed automatically.

Change the following and try again:

  • Issue Comments: 36

Please help me to change this ad I urgently need to delete those users and create accounts for the new ones.



1 answer

2 votes

You don't need to delete users to get the licence seats back.

Remove them from all the groups that let them log in (usually, it's administrators and jira-users, but check Admin -> Global Permission in case it's been changed)

I usually recommend changeing their name to <name>(inactive user) or something to show they've gone, set their email address to a black hole if you can, and remove them from all roles as well

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

68 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you