Removing User´s comments

Question

Hi,

I am using JIRA on demand and I need to delete some former employees accounts to open accounts for the new users.

Since the "deactivate" feature is not available in the "on-demand" JIRA version I have been re-assigning issues and changing "reporters"  but I couldn t find the way to search by "comment by" so I can remove those comments and then being able to delete the user.

When I try to delete the user the following message keeps appearing:

Cannot delete user. 'giselle' has associations in JIRA that cannot be removed automatically.

Change the following and try again:

* Issue Comments: 36

Please help me to change this ad I urgently need to delete those users and create accounts for the new ones.

Thanks,

Karen

Nic Brough -Adaptavist- · Answer

You don't need to delete users to get the licence seats back.

Remove them from all the groups that let them log in (usually, it's administrators and jira-users, but check Admin -> Global Permission in case it's been changed)

I usually recommend changeing their name to <name>(inactive user) or something to show they've gone, set their email address to a black hole if you can, and remove them from all roles as well