Problem when importing a word document


today I have encountered a strange issue when importing a document (about 320 pages into our confluence). When I tried to import the document, I got finally after the file upload the following error 'You are not permitted to perform this operation'. When I try to import a smaller document about 20 pages, all works fine in the same space. I decided that the issue can be caused by internal content of the document, so I removed all Visio diagrams. Nevertheless there are a lot of images, cross references and several tables. I removed index. When I tried to import the document again, the same error. What can cause this? The document is saved as for Word 2007-2010 - DOCX format. Maybe it is very large (10 Mb) or what?

Please advise.

All the requirements for Office documents are met. The user account has all the required permissions.


1 answer

1 accepted

3 votes

You're probably right. Confluence has default size for attachment at 10MB. You can try increase the maximum size in Confluence Admin >> General Configuration >> Attachment Settings. If that still fails, do raise a support ticket :)


Thanks. After increasing attachment size all works pretty fine.

Many thanks.

Getting the same problem...the workaround suggested is not working for me. 

Is it the same error?  What do the logs say?

And the logs?

No logs displayed

An "import failed" will write to the application logs.  You need to get those and read them to see what the error is.

I use the cloud edition...

Ok, then you'll want to raise this with - tell them the date/time of the last time you got the error message and ask them to tell you what the logs say - that will probably explain it.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published yesterday in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

264 views 5 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot