Performance issues

I have installed Sourcetree on a new machine and am finding it to run unbearably slow. It seems to be an issue with Sourcetree itself as operations such a commits run quickly. It is the loading/refreshing of windows (including simple operations such as opening the options menu) which take a long while before completion. I'm including the recommended information to help with diagnosis. Please let me know if there's anymore information I can provide.

Information to provide to support

  1. Whether it's for Git/Hg and which version (embedded, system, and what system version if system)
    1. I have tried using both the embedded Hg and TortoiseHg. There is no difference between the two
  2. System resources, CPU/RAM/HDD capacity (+ available hard disk space)
    1. CPU AMD Athlon II X4 630 2.80 GHz
    2. 6 GB RAM
    3. 1 TB HDD (586 GB free)
  3. Where your repository is located, i.e. locally, on a mounted volume or over a network (SMB share etc.)
    1. Local
  4. How many repositories you have in SourceTree
    1. 1
  5. How many repository windows you have open at one time
    1. 1
  6. The version of SourceTree you're using
    1. 1.5.2
  7. Operating system version.
    1. Windows 7
  8. The file filters you're using in SourceTree, i.e. 'Show Untracked'
    1. I've tried them all with no difference. I've tested using a repository consisting of only one small text file which runs almost as slow as larger repositories
  9. If you have a lot of untracked files, please make a note of this also
    1. no
  10. Can you run 'git status' on that repository?
    1. I'm not sure how to do that
  11. Log files located in:
    1. Windows: C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log
    2. I don't seem to have a file that fits this description

1 answer

1 accepted

It was Spybot running in the background.

Thanks for the detailed question and sharing your solution!

Suggest an answer

Log in or Join to answer
Community showcase
Louis De Jaeger
Posted yesterday in Off-topic

Friday fun: your best joke

Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...

168 views 12 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot