I have sent 1 email to 5 different mailbox with same subject to be converted as new issue in each project.
But what happen is.. 1 issue created in project A, then others was created as comment in project A.
It only happen when i sent email for multi recipient.
The email subject is "PREVENTIVE - Update Session WorkingDate".
My email that sent to SMA mailbox was converted as a new issue SMA-495, but the same email for other recipients/mailboxes was recognized and added as a comment to SMA-495 whereas there is no issue key mention on the subject. So, at the end there is 1 new issue created with 4 comments added to that issue.
I'm using "create a new issue or add a comment to an existing issue" handler.
I think the configuration is already correct, because everything works well when is sent email for single recipient.
Ok, that's good info, but I need to ask more questions. Can you confirm the exact configuration of the handlers? You have five handlers configured? And they are all "create or comment"? What is the difference in the configurations of the five of them, if any?
Yes, I have 5 handlers and they are all "create or comment".
The differences in the five configurations are the mail servers and the project.
This is the sample of my configuration:
server - email@example.com
project - aaa
issue type - issue production
cc assignee: false
cc watchers: false
create users: false
forward email: firstname.lastname@example.org
notify users: false
strip quotes: false
...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event