I cannot login to my Jira deployment

This question is in reference to Atlassian Documentation: Login problems

We have an existing Jira/Confluence/SSO Deployment. However, all of a sudden, all of our users can't login to Jira. They are able to continue logging into the Confluence and SSO. May i know where do i start checking?

1 answer

0 vote

There are logs in <JIRA home>/log - depending on how your SSO has been built, logging might be going to various files in there - atlassian-jira.log is the main application log, but there's also security logs in there that usually log "user X logged in" or "user Y tried but failed authentication".  SSO logging could easily go into either of those.

Hi Nic. Do i have to SSH to my SSO server in order to see the log files?

I'd start with SSH over to the JIRA server first - you'll want to read the JIRA logs I mentioned to see why it's not letting you in. 

You might want to look at SSO later if the JIRA logs say "your SSO server isn't talking to me/letting them in/etc"

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 11 hours ago in Hipchat

Moving from Hipchat to Stride? Here’s what you’ll love

Heya, Hipchat friends! We’re so happy you’re checking out   Stride. Whether you know it or not, you have been instrumental in making Stride come to life. Every feature, design, and functionality...

38 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you