How to turn off connection to remote authentication serer

I am running into a login problem after migrating data via a zip file.

Here's what I did.

1. created a new jira instance.

2. created a data back file (zip) from an old jira instance.

3. restore the data file in the new instance, which is in a different network to the old instance.

4. upon successful restore, try to log in as a active user

5. get this error "Sorry, a communication error occurred while trying to contact the remote authentication server."

I guess the problem is caused by the new jira instance is made to point the remote authentication server which the old jira instance is pointing to. It this is true, I need to find a way to configure the new jira instance NOT to point to the remote authentication server.

Can you please tell me how to do this?

Thanks,

Paul Yang

1 answer

Hi Paul., similar situation..... did you get some answers., resolve this issue?? please share.. it will be helpful..thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Uncategorized

Friday fun: how many celebrates Midsummer holiday or is this a Swedish tradition only?

Any other country that celebrates Midsummer holiday (this friday 22 June)?  

44 views 3 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you