How to remove the word 'Jira' in email notifications?

Hi All,

All notifications has a string 'Jira' preppended in the email subject.

How can we remove this? I can see the subject templates and it can only control the subject and issue key.

Thanks in advance!

2 answers

1 accepted

3 votes
Accepted answer

Check you're email prefix, its mandatory but can be changed, an a whitespace char is not engouh :)


Removing entirely is more tricky..

Well... could you please provide the tricky solution to remove it entirely? :)

0 votes

Hi Erwin,

Yes, this is possible. You need to modify all *.vm files under /atlassian-jira/WEB-INF/classes/templates/email/subject

($issue.key) $issue.summary



Please note that you require to restart JIRA before the changes to take effect. More info on this: Customising Email Content

Cheers, Vicky.

Hi Vicky, are you sure with this? I think the sample you gave only removes the "(ACE-11452)" in my sample but not the string 'Jira'?

Ups, my bad, Erwin. Please refer to Andy's answers below for the correct answer.

Cheers, Vicky.

Hi Viki, is it possible to do the same from admin page ? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in United States

Topic Tuesday: What's your favorite topic?

Good morning All, Our goal is to get you into the habit of while enjoying your favorite morning drink you are checking the NOVA "space" for topics and comments. Your input is really needed and...

35 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you