How do I undo the resolution field in a particular issue?

This question is in reference to Atlassian Documentation: Defining resolution field values

We had an error recently that caused some open issues to have their resolution set to the default. Is there any way to "unset" this field, or do we just have to live with it until the issues are actually complete?

3 answers

1 accepted

1 vote

If you are an admin, you can create a workflow transition that clears the resolution in the post function. You can open up this transition only to admins and remove it once the job is done!

If you have bulk edit permissions you can select the list of impacted issues and then do a bulk update to the resolution field setting the value to none.  As always with bulk edits take great care in your selection and look at the confirm page to make sure you know exactly what is going to happen.

You cannot use bulk edit to modify Resolutions (see JRA-7302). However, they do provide a work-around here.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

285 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot