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How do I archive JIRA users?

Joe Conti

We'd like to move to a lower JIRA tier (number of JIRA users).

How do we archive/merge users? We have several users who are no longer active but want to preserve their comments, etc. with the issues.

Accepted answers

Jobin Kuruvilla [Adaptavist]

You can still keep those users, just make them inactive. Inactive users won't be counted for license.

All comments

Jobin Kuruvilla [Adaptavist]

You can still keep those users, just make them inactive. Inactive users won't be counted for license.

Joe Conti

Thanks - we use JIRA On Demand and we're not seeing an option to "deactivate" a user.

Jobin Kuruvilla [Adaptavist]

See https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Deactivatingauser

Joe Conti

Thanks Jobin. Found the documentation for On Demand as well. https://confluence.atlassian.com/display/AOD/Deleting+or+Deactivating+JIRA+Users