This question is in reference to Atlassian Documentation: Integrating with other tools


we're using JIRA internally, and we will migrate our support to a service desk using HEAT.

can you please help us to define requirement to integration HEAT into JIRA

how to connect? via webservice? plug-in, others?


Thanks for your support


1 answer

0 votes

 I think you need to start with two things:

  1. An explanation of what you mean by HEAT?  (Given my past, the first acronym that springs to mind is "High Explosive Anti-Tank", but I reckon that's not what you mean)
  2. A definition of what you want from this "integration"

Although, a short, easy answer is likely to be "use JIRA's REST API"

Steven Behnke Community Champion Jul 04, 2016

HEAT is just another IT ticket software.

I suspected it might be something like that, but it is very tiring having to guess what people mean every time we see another TLA/FLA/RLA.

As it's yet another helpdesk application, the next suggestion is, of course, JIRA Service Desk wink

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 2 hours ago in Europe

Topic Tuesday: Pizza Toppings

Today we're off to Canary Wharf for our next event at Moody's  Investors Service, so I hope you can all make it. Please RSVP here if you can:

10 views 0 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you