Define custom field values in email for issue creation.


I need to create issues from incoming mails. I have configured Incoming mail server and mail handler for the same. But there are custom fields which remain undefined(set to their default values) when a issue is created via email. Is there any way to define custom field values in the email so that they are set automatically in the issue.

Please suggest any solution.


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The standard email handlers in Jira only do "create or comment", there's no parsing of the email beyond looking for an existing issue to comment on.

You need to find/write a more advanced handler that will read the body, extract what you think you need and import it.

Personally, I rarely bother writing anything at this level - I reach for JEMH every time, as it is far more powerful and flexible than anything I could knock together - see

Nic, I tried to search for JEMH plugin on my JIRA instance. But the the search is not brining up any results. I am not using downloaded JIRA. Does it have any dependency? Please advice. I greatly appreciate your help.

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