Define custom field values in email for issue creation.

Hi,

I need to create issues from incoming mails. I have configured Incoming mail server and mail handler for the same. But there are custom fields which remain undefined(set to their default values) when a issue is created via email. Is there any way to define custom field values in the email so that they are set automatically in the issue.

Please suggest any solution.

Thanks!

1 answer

1 accepted

Accepted Answer
1 vote

The standard email handlers in Jira only do "create or comment", there's no parsing of the email beyond looking for an existing issue to comment on.

You need to find/write a more advanced handler that will read the body, extract what you think you need and import it.

Personally, I rarely bother writing anything at this level - I reach for JEMH every time, as it is far more powerful and flexible than anything I could knock together - see https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

Nic, I tried to search for JEMH plugin on my JIRA instance. But the the search is not brining up any results. I am not using downloaded JIRA. Does it have any dependency? Please advice. I greatly appreciate your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

130 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you